HELP CENTER

Frequently asked questions

Five topics cover the questions we hear most from product and engineering teams.

How do you sync a deleted-data endpoint?

Poll removed ids, store the last cursor, and delete local rows with those ids. If you miss a beat, pull again from 15 minutes earlier.

Websocket tips

Keep one connection per sport, confirm messages by event id, and reconnect with backoff.

Status in extra time or a shootout

Match status moves from in-play to extra time, then a shootout, then full time. Do not invent the minute after the regular period.

Error list

401 is a bad key, 404 is no match, 429 is too fast. Retry 429 with backoff and do not reuse a revoked key.

How match minutes are counted

The minute is the match clock plus stoppage, not the clock on the device. When play stops, keep the last minute.